What is Parlel?
Parlel is a middleware platform that sits between your company and your customers — invisibly. Your customers never leave ChatGPT, Claude, or whatever AI tool they already use. Parlel makes sure every answer they get comes from your knowledge, every action they take is verified and logged, and every conversation follows the rules you’ve configured. You configure Parlel once. It works across all AI interfaces automatically.What you can do with Parlel
Knowledge Base
Ensure the AI always answers from your content — your products, policies, and pricing — never from generic training data.
Actions
Let customers make real changes — update subscriptions, change details, raise requests — directly from their AI tool.
Journeys
Guide customers through structured conversation flows with full control over what happens at each stage.
Authentication
Verify customer identity progressively — from anonymous to OTP-verified — with friction that scales to the sensitivity of the action.
Commercial Rules
Deliver campaigns and negotiate mandates at exactly the right moment in a conversation, with full audit trail.
Fallback Flows
Define exactly what happens when the AI reaches the edge of its knowledge or capability.