# Parlel

> Documentation for the Parlel platform — AI-powered customer interactions, configured once, working across all AI interfaces.

## Docs

- [Actions](https://docs.parlel.ai/actions/actions.md): How Parlel enables customers to take real actions — verified, logged, and executed against your backend systems — directly from their AI tool.
- [Authentication](https://docs.parlel.ai/authentication/authentication.md): How Parlel verifies customer identity progressively — with friction that scales precisely to the sensitivity of what's being asked.
- [Commercial Rules](https://docs.parlel.ai/commercial/commercial-rules.md): How Parlel surfaces campaigns and negotiates mandates — at exactly the right moment in a customer conversation.
- [Fallback Flows](https://docs.parlel.ai/fallbacks/fallback-flows.md): How Parlel handles the edges — what happens when the AI reaches the boundary of its knowledge or capability.
- [Getting Started](https://docs.parlel.ai/getting-started.md): How to configure Parlel for your company — from first login to first live conversation.
- [How Parlel Works](https://docs.parlel.ai/how-parlel-works.md): An architectural overview of the Parlel platform — the layers, how they connect, and what happens when a customer sends a message.
- [Introduction](https://docs.parlel.ai/index.md): Parlel connects companies to their customers through the AI tools customers already use.
- [Integrations](https://docs.parlel.ai/integrations/integrations.md): How Parlel connects to your existing backend systems — CRM, billing, support — without requiring any changes to those systems.
- [Journeys](https://docs.parlel.ai/journeys/journeys.md): How Parlel lets you structure and control customer conversations — guiding customers through defined paths with guardrails at every stage.
- [Knowledge Base](https://docs.parlel.ai/knowledge/knowledge-base.md): How Parlel uses your content to ensure the AI always answers accurately — never from generic training data.
- [Security & Privacy](https://docs.parlel.ai/security/security.md): How Parlel handles data security, customer privacy, and compliance — built for companies that trust it with sensitive customer interactions.
- [Transactions](https://docs.parlel.ai/transactions/transactions.md): How Parlel logs every action and commercial rule use — creating a permanent, auditable record of what happened in every customer conversation.

## Optional

- [parlel.ai](https://parlel.ai)
- [Portal](https://parlel.ai/portal)