> ## Documentation Index
> Fetch the complete documentation index at: https://docs.parlel.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> Parlel connects companies to their customers through the AI tools customers already use.

## What is Parlel?

Parlel is a middleware platform that sits between your company and your customers — invisibly. Your customers never leave ChatGPT, Claude, or whatever AI tool they already use. Parlel makes sure every answer they get comes from your knowledge, every action they take is verified and logged, and every conversation follows the rules you've configured.

You configure Parlel once. It works across all AI interfaces automatically.

## What you can do with Parlel

<CardGroup cols={2}>
  <Card title="Knowledge Base" icon="brain" href="/knowledge/knowledge-base">
    Ensure the AI always answers from your content — your products, policies, and pricing — never from generic training data.
  </Card>

  <Card title="Actions" icon="bolt" href="/actions/actions">
    Let customers make real changes — update subscriptions, change details, raise requests — directly from their AI tool.
  </Card>

  <Card title="Journeys" icon="map" href="/journeys/journeys">
    Guide customers through structured conversation flows with full control over what happens at each stage.
  </Card>

  <Card title="Authentication" icon="shield" href="/authentication/authentication">
    Verify customer identity progressively — from anonymous to OTP-verified — with friction that scales to the sensitivity of the action.
  </Card>

  <Card title="Commercial Rules" icon="tag" href="/commercial/commercial-rules">
    Deliver campaigns and negotiate mandates at exactly the right moment in a conversation, with full audit trail.
  </Card>

  <Card title="Fallback Flows" icon="life-ring" href="/fallbacks/fallback-flows">
    Define exactly what happens when the AI reaches the edge of its knowledge or capability.
  </Card>
</CardGroup>

## How to use these docs

If you're **evaluating Parlel**, start with [How Parlel Works](/how-parlel-works) for an architecture overview, then explore the concept pages to understand each capability.

If you're **configuring Parlel** for your company, start with [Getting Started](/getting-started) and follow the setup sequence from there.